While most schools are warming up to integrating social and emotional learning into their academic curricula, there are gaps that still exist. For instance, learning to communicate well goes a long way in helping children think and express clearly, while building their confidence. Sensitising them to gender equality and fluidity will make them better professionals and even better humans. Or even teaching them social media etiquette will safeguard them against the perils of a highly digitised, active, online world.

And that’s just one part of how we complement your teaching. We would love to talk more about it, so why not get in touch on [email protected], and we’ll come over for a chat?

Our first engagement with a new school is in the form of a demo programme. Our Student Engagement Team visits your school for a demo session of the Video-centric Career Programme, which lasts for 60 to 90 minutes.

This is usually followed up by the programme, the dates for which are decided along with the school. Depending on the package chosen and the number of students, the programme lasts anywhere from half a day to 3 days.

No, we don’t – the demos are absolutely free. We do insist on a cup of coffee and a meeting with you after the demo to discuss results.

It’s a lot like blended learning, actually. Parts of our programme, like the Video-centric Career Programme, are conducted in class. The tests are administered in the form of apps and the reports mailed out to the students directly. Individual Counselling is a bespoke, face-to-face service.

We prefer to have no more than 40 students per class for our classroom programme. When the class numbers are larger, we divide the class into smaller numbers and conduct the programme with each group simultaneously. (We call it the Multiplex Model, because it functions like cinema multiplexes!) Apart from this, all assessments and counselling sessions are taken individually anyway.

During our first interaction, we capture the school’s and in-house counsellor’s contact details. When the programme ends, we can mail the student reports and assessments to the e-mail IDs provided, on request. Schools also get an OSU ID to log on to our website and view their dashboards. These dashboards have all the relevant information and insights to help you better understand student aptitudes, interests and career choices.

Yes, we do. We have fixed packages that are offered for each class, but we are open to offering bespoke packages based on the school’s requirements. Individual Counselling is a bespoke service anyway, so it’s always personalised to each individual taking it.

Doon School, Assam Valley, Lawrence School, Modern High School for Girls, Kolkata, National Public Schools, Delhi Public Schools, The Shri Ram School, Lady Andal and Choice School, Kochi are some of the schools we have worked with to date. Some of these schools are even long-standing partners.

You could visit our School page for more information on the schools we have worked with. Testimonials from our partner schools are provided on request.

We offer special pricing to students and staff members of partner schools. If you think you qualify, please get in touch with us at [email protected].

When you purchase our products and/or services, they get unlocked, meaning that the chosen service can be used by you. Typically, both the products and services are executed on-ground, within a classroom setting and in the presence of the student engagement team. We are currently working on enabling the availability of products online, for you to use at convenience once the payment is complete.

Once you complete payment, the products and services can be availed as per the schedule and convenience of the school. Eventually, products such as the OSU Aptitude Test, Study Skills Test and more will become accessible online through your dashboard. The reports will be visible in the ‘My Downloads’ section under your account profile. The reports can be downloaded once the tests are completed.

In addition to e-mail notifications, we will also send you text messages when your product/report is ready to download. Texts are sent between 8.00 a.m. to 21.00 p.m. local time. When you buy a service like Individual Counselling, you will also be notified on the day and time the service can be rendered.

If the school has already purchased a programme package, then you will not be able to make any modifications to it. However, if you would like to include Individual Counselling in your package (if it isn’t included already), then you can add it to your cart. For help with this addition, please get in touch with [email protected].

Products and services that are not a part of a school programme can be modified by visiting your order status in the future.

No, we don’t store card details, even though it’s easier for you to check-out the services in your bag the next time you avail them. We prefer to take details and store them only till the transaction is complete. It’s safer for you as well.

If a transaction fails, it could be because of incorrect card details, insufficient funds in your account or network issues.

For incorrect card details or insufficient funds, the transaction will not be completed. In case there are network issues and your account has been debited incorrectly, then the money will be refunded to you within 24 hours. If the money doesn’t reflect in your account by then, please contact your bank or [email protected] with the transaction ID.

Just go to your Account page (the top left icon where your Avatar shows) on store.onestepup.in and scroll down to orders. All processed orders will reflect here. All past orders are also captured here. If the payment has not gone through, then it means that your order is not processed, and that is possibly why you can’t see it.

However, if you still have doubts about your order, you can get in touch with us on [email protected], and we’ll assist you.

We offer special pricing to students and staff members of partner schools. If you think you qualify, please get in touch with us at [email protected].

Any time you set up a new device, make a purchase, or use any One Step Up product or service, you will be asked to sign in with your OSU ID and password. Once you sign in, you’ll have access to the products and services as well as all the personal information in your account.

It’s quite simple, really. When you register for a product or schedule a service, we will first ask you for your e-mail ID and a password that is unique to you, along with other details that will ensure your security. Once done, your e-mail ID becomes your OSU ID.

If you do not have an e-mail ID, a unique user name will be pre-assigned to you. This can be used to complete the sign-up process as well. One Step Up uses single sign-on across its products and services – so you only need to register once and then simply log-in at all other times.

Just one. Once you register, use the same OSU ID to log-in to any product you have purchased. This ensures that all your One Step Up products, services and devices work together seamlessly and you can access your personal content from all your devices.

If you’ve forgotten your OSU ID, just answer the security questions and confirm your registered mobile number. We’ll send you a link with your OSU ID on your verified e-mail ID.

If you’ve forgotten your password, we’ll send you a link to reset it, or an OTP on your registered mobile number.

Uh oh! In that case, we’ll send you a link to your verified e-mail ID. Use this link to confirm your identity and reset your security questions.

Your OSU ID should not be shared with anyone else. It provides access to personal information, including data like marks, progress reports and device backups. Sharing your OSU ID with someone else other than your parents means that you are giving them access to all your personal content; this may lead to confusion over who actually owns the account.

We provide a number of ways to secure your OSU ID and protect your privacy using methods such as alpha-numeric passwords and two-factor authentication.

To make doubly sure that all the information you share during registration is kept safe, we use a two-step verification process during sign-up and all the other times that our system detects any suspicious log-in attempts. This requires answering security questions and verification via an OTP, sent to your registered mobile number.

It may be that the details during registration were from Class 6 or 7 and you have now graduated to a higher class. Or that you didn’t have an e-mail ID earlier, but now you do. Updating these details is easy. Just go to your profile, click on the ‘✍’ icon next to it and update the details. Don’t forget to hit ‘Save’ before you close the window to go back to your profile!